Careers at Rapport - A Division of WFCU Credit Union
Do you want to be a part of the Rapport - A Division of WFCU Credit Union team?
As a leader in the financial services industry, we value our staff and their ongoing contributions towards Rapport – A Division of WFCU Credit Union’s success. Our professional team maintain a level of quality through an internal Five Star Quality Program that supports our goal to deliver the most convenient and affordable products and services to meet our members’ needs.
Rapport – A Division of WFCU Credit Union makes it a practice to seek out the best and brightest in their field and provide for them not only a progressive work environment but the opportunity for growth and advancement. If you are an individual who is sales and service driven, goal-oriented and see yourself as a part of the Rapport – A Division of WFCU Credit Union family, contact us today.
Explore Current Opportunities
WFCU Credit Union is recognized as one of the leading, progressive financial organizations in Southwestern Ontario. For the third consRapporttive year, WFCU Credit Union has been certified as a Great Place to Work® and named to the Best Workplaces in Canada™ list for businesses with 100-999 employees.
Our team is committed to providing our members with a high level of service while making our community the best place to live and work. You’ll experience the unmatched employment philosophy of an organization that is committed to opportunities for both professional and personal development, leading total compensation packages and a culture of celebration!
If you are an experienced financial service professional, recent grad, or looking to make a career change – we want to hear from you!
Not only do we offer a prestigious company culture, we also put our employees first! As a Rapport – A Division of WFCU Credit Union employee, you will benefit from:
- Health and Dental Coverage (annual premiums and deductibles paid for by WFCU Credit Union)
- Vision Care
- Generous Vacation Days and Personal Days
- Employee Wellness Program
- Employee Assistance Program
- Matching RRSP Contributions
- Product Discounts
- Employee Recognition Program
- And so much more!
Ready to make Rapport – A Division of WFCU Credit Union your new home away from home? Reach out to our Human Resources team at careers@wfcu.ca to get started on your career of helping people!
The Customer Service Representative is responsible for providing excellent service to our membership.
In summary, the Customer Service Representative will:
- Respond to external member inquires in a timely, professional manner
- Provide quality service to members
- Process basic over the counter financial transactions for our members such as deposits, withdrawals, bill payments, US transactions, money orders and more
- Complete miscellaneous administrative duties
The “must-have” skills and qualifications that we’re looking for are:
- Completed post-secondary education
- Excellent communication and customer service skills
- Strong attention to detail and organizational skills while working in a fast-paced environment
- Two to four years of cash handling experience
These additional skills are considered assets too:
- Prior experience within the financial services industry
If you feel you’re a great fit, let us know why!
We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:
Emily Bateman
Talent Acquisition Specialist - WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
careers@wfcu.ca
WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests. The accommodation will be based on the individual needs of the job candidate.
Working at WFCU Credit Union
For the fifth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.
As an employee of WFCU, you'll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to "hire the best, treat them well, and see them stay" is a point of pride and a key factor in our employees' success and WFCU’s success.
We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:
- An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
- Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
- A bank of up to 10 annual personal days, as well as 13+ paid holidays.
- A voluntary RRSP matching program at 5% of an employee’s annual salary.
Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration!
It's an exciting time to join our team. To find out more, apply today!
About WFCU Credit Union
WFCU Credit Union is a leading progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 84 years, WFCU is the sixth-largest credit union in Ontario, and the 20th largest credit union in Canada.
Together with its retail divisions, Rapport, ECU, and Health Care, WFCU operates 24 branches across Ontario from Thunder Bay to Kingston, Toronto to Windsor, and numerous smaller communities in between. WFCU’s 80,000+ members can bank anytime, anywhere through a variety of service channels, including online and mobile banking, live telephone banking, and ATM services.
The Member Contact Consultant is responsible for providing excellent service to our members.
In summary, the Member Contact Consultant will:
- Respond to external member telephone inquires in a timely, professional manner
- Provide quality service to members
- Process basic financial transactions for our members such as deposits, withdrawals, bill payments, US transactions, money orders and more
- Assist members over the telephone, while providing excellent member service
- Complete miscellaneous administrative duties
The “must-have” skills and qualifications that we’re looking for are:
- Completed post-secondary education
- Excellent communication and customer service skills
- Strong attention to detail and organizational skills while working in a fast-paced environment
- One to two years of call centre experience
These additional skills are considered assets too:
- Prior experience within the financial services industry
If you feel you’re a great fit, let us know why!
We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:
Emily Bateman
Talent Acquisition Specialist - WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
careers@wfcu.ca
WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests. The accommodation will be based on the individual needs of the job candidate.
Working at WFCU Credit Union
For the fifth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.
As an employee of WFCU, you'll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to "hire the best, treat them well, and see them stay" is a point of pride and a key factor in our employees' success and WFCU’s success.
We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:
- An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
- Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
- A bank of up to 10 annual personal days, as well as 13+ paid holidays.
- A voluntary RRSP matching program at 5% of an employee’s annual salary.
Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration!
It's an exciting time to join our team. To find out more, apply today!
About WFCU Credit Union
WFCU Credit Union is a leading progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 84 years, WFCU is the sixth-largest credit union in Ontario, and the 20th largest credit union in Canada.
Together with its retail divisions, Rapport, ECU, and Health Care, WFCU operates 24 branches across Ontario from Thunder Bay to Kingston, Toronto to Windsor, and numerous smaller communities in between. WFCU’s 80,000+ members can bank anytime, anywhere through a variety of service channels, including online and mobile banking, live telephone banking, and ATM services.